Returns & Warranty Policy

We offer a 14-day return window for all AYN Odin and Loki handhelds in their original, unopened packaging. If you encounter a hardware defect, our 1-year limited warranty covers repairs and replacements to keep you gaming.

1

Initiate a Return Request

Contact our support team at [email protected] within 14 days of delivery with your order number and reason for return.

2

Package Your Device

Ensure the console, accessories, and original documentation are securely packed in the original retail box to prevent damage during transit.

3

Ship to Service Center

Affix the provided return label or ship via a tracked courier service to our designated inspection facility.

4

Inspection and Refund

Once our technicians verify the device condition, your refund or replacement will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing